A little help. A clear next step.

We set confidence thresholds and fail-safe to a human. Every escalation passes full context so callers never repeat themselves. Your team sees exactly what the caller needs before they even pick up.

Yes—barge-in is enabled so people can jump in mid-sentence. It's a standard practice for natural voice UX, ensuring conversations feel fluid and natural.

For automated marketing calls, UK PECR requires specific consent; we enforce that and TPS/CTPS suppression for live marketing calls. Inbound service calls (like appointment reminders initiated by the customer) aren't classified as 'marketing' but we still log consent preferences.

Yes—via DTMF masking/suppression so PAN data never hits call audio or agent desktops, aligned with PCI SSC guidance for telephone payments. Call recordings are kept out of PCI scope.