NewOdyssey

Your Patients Shouldn't Wait for a Voicemail

Voice answers every patient call 24/7, schedules appointments into your EHR, and handles after-hours triage — HIPAA compliant from day one.

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The Cost of Missed Calls

Every unanswered call is revenue walking out the door

Front desk overwhelm is losing you patients

Your staff is juggling check-ins, insurance calls, prescription refills, and ringing phones. During peak hours, patients get voicemail — and they call the next provider.

15–20% more appointments
Source: MGMA Practice Operations Report →

After-hours calls go unanswered

Patients don't get sick on a schedule. Practices with 24/7 AI reception capture 15–20% more appointments that would otherwise go to urgent care or competitors.

24/7 coverage
Source: Hyro.ai Healthcare AI Report →

HIPAA compliance creates a moat

Generic answering services aren't HIPAA compliant. Voice is built with BAA agreements, encrypted call handling, and full audit trails — raising the bar competitors can't clear.

HIPAA compliant
Source: HHS HIPAA Guidelines →

Live in 1 Hour, Not Weeks

We handle everything — you just approve and go live

01

We configure your practice workflows

We set up Voice with your providers, schedule, appointment types, and EHR integration — takes 1 hour, HIPAA compliant from the start.

02

Voice handles patient calls 24/7

Appointment scheduling, rescheduling, prescription refill routing, symptom triage, and provider-specific routing — all booked directly into your EHR.

03

Your calendar fills itself

Every call summarized, every appointment booked, every urgent case escalated. Your front desk focuses on in-office patients.

Calculate Your ROI

See how much revenue you're losing to missed calls — with your own numbers

500
502,000
35%
5%90%
$800
$100$50,000
Monthly revenue lost
$140,000
175 missed calls × $800
Voice costs
$599/mo
Less than a part-time receptionist
Your ROI
234x
Return on investment
Stop losing $140,000/month→

Built for Medical Practices

Features designed for the calls your business actually receives

HIPAA compliance

BAA agreements, encrypted call handling, audit trails, and access controls. Compliant from day one.

EHR integration

Books directly into Athenahealth, eClinicalWorks, and other major EHR systems. Real-time schedule sync.

Symptom triage

Identifies urgent symptoms and routes appropriately — chest pain gets escalated, appointment requests get booked.

Prescription refill routing

Captures refill requests with medication details and routes to the appropriate provider for approval.

Provider-specific routing

Routes calls to the right provider based on the patient's care team, appointment type, or department.

The Numbers Speak

Industry data that makes the case for AI reception

8.8x

ROI achieved by healthcare organizations using AI voice agents

Source: Hyro.ai / Inova Health

250,000+

Medical practices in the US facing front desk overwhelm

15–20%

More appointments captured outside business hours with 24/7 AI reception

Source: MGMA

Simple, Transparent Pricing

Less than a part-time receptionist. More than a full-time one.

Starter
$599
per month
For medical practices looking to capture every call
  • Unlimited 24/7 call answering
  • 1 phone number
  • HIPAA compliant with BAA
  • Appointment scheduling
  • Prescription refill routing
  • Monthly patient call reports
Book a Demo
Growth
$1,199
per month
For growing medical practices with multiple locations
  • Everything in Starter
  • Multiple phone numbers & locations
  • EHR integration (Athenahealth, eClinicalWorks)
  • Custom triage workflows
  • Advanced analytics dashboard
  • Priority support & dedicated account manager
Book a Demo
Enterprise
Custom pricing
For large medical practices needing maximum control
  • Everything in Growth
  • Custom SLAs & uptime guarantees
  • Dedicated HIPAA-compliant infrastructure
  • SOC 2 Type II compliance
  • Custom EHR & clinical system integrations
  • 24/7 priority support
  • API access & custom reporting
Contact Us

One-time setup fee: $299. Includes full configuration, integration, and testing.Book a demo to discuss your needs →

Questions Medical Practices Ask

Yes. Voice is HIPAA compliant from day one. We sign Business Associate Agreements (BAA), encrypt all call data in transit and at rest, maintain full audit trails, and provide role-based access controls.

Voice uses clinically-informed triage protocols to identify urgency levels. High-urgency symptoms (chest pain, difficulty breathing, severe bleeding) are immediately escalated. Routine requests are handled normally.

Yes. Voice integrates with Athenahealth, eClinicalWorks, and other major EHR systems. Appointments are booked in real time and patient records are updated automatically.

Voice captures the medication name, dosage, pharmacy preference, and patient details, then routes the request to the appropriate provider for review and approval. Patients get confirmation of their request.

Voice answers 24/7 with after-hours-specific protocols. Urgent cases are escalated to the on-call provider. Non-urgent appointment requests are booked for the next available slot. Patients always get a response.

Ready to Capture Every Call?

See how Voice works for medical practices — hear your AI receptionist live, or book a 15-minute walkthrough.

Hear Your AI Receptionist →Book a 15-min Demo