Never Miss Another Call — Meet Your Managed AI Voice Agent

Answer every inbound call in under a second, resolve routine requests, book appointments, and hand off seamlessly to your team when it's complex. Built and run for you by New Odyssey.

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Trusted by businesses in

Restaurants·Clinics·Hospitality·Home Services

Why Voice AI Matters Now

The cost of missed calls is higher than you think

Missed calls = lost revenue

Industry snapshots consistently show high voicemail abandonment; many callers don't leave messages and move on. Your agent answers 24/7 so you capture those attempts instead of handing them to competitors.

24/7 availability
Source: destinationcrm.com

Staff overload at peaks

Your agent deflects the FAQs (hours, pricing, directions), takes orders/appointments, and frees humans for high-value cases. In healthcare deployments, AI already handles ~50% of appointment calls with strong ROI.

8.8× ROI
Source: Hyro.ai

Customers expect instant responses

Even Google is rolling out an AI that calls local businesses for users to check prices/availability—raising the bar for response speed.

<1 sec response
Source: TechCrunch

What Your AI Voice Agent Does

(in plain English)

Answers & routes calls

Sub-second latency response to every inbound call

Books & changes appointments

Calendar/EHR/PMS/CRM sync for seamless scheduling

Takes orders & reorders

POS integration with caller history recall

Handles barge-in

Callers can interrupt naturally, just like with humans

Seamless human handoff

Warm transfer with full context—callers never repeat themselves

Compliance-aware flows

GDPR, PECR, and PCI-aware from day one

Voice AI is Scaling Across Industries

Major brands are already proving the value—and the market is moving fast

Wendy's
500-600 locations

Expanding AI ordering to hundreds more drive-thrus, proving voice AI scales at the enterprise level

Business Insider
Red Lobster
Nationwide rollout

Rolling out phone-ordering AI across all locations to capture every call and reduce wait times

SoundHound AI
Inova Health
8.8× ROI

50% of appointment management calls automated with measurable return on investment

Hyro.ai

Built for Your Industry

Purpose-built flows for the calls your business actually receives

Restaurants/QSR & Hospitality

Capture every takeaway/reservation call; upsell automatically

  • Takeout & delivery orders
  • Reservation booking
  • Menu questions & upsells
  • Hours & directions

Clinics, Dental & Private Practices

Inbound scheduling, reminders, rescheduling, and directions—free your front desk

  • Appointment scheduling
  • Appointment changes & cancellations
  • New patient intake
  • Insurance verification

Home Services & Dealerships

Appointment booking and after-hours coverage without adding headcount

  • Service appointment booking
  • Emergency dispatch
  • Quote requests
  • After-hours coverage

Multi-Site SMEs

Any business that loses leads to voicemail—scale your phone coverage instantly

  • Centralized call handling
  • Consistent customer experience
  • Location-specific routing
  • Scalable without hiring

How We Get You Up and Running

Managed for you—from discovery to continuous improvement

01

Discovery

2-4 weeks

We map your top call intents and systems (POS/PMS/EHR/CRM/CCaaS)

02

Pilot

2-4 weeks

We build flows, set success metrics (containment, AHT, bookings/orders), and run A/B against your current baseline

03

Go-Live

1 day

We route real traffic with guardrails (confidence thresholds, fallback to human)

04

Continuous Tuning

Ongoing

Reviews from transcripts/analytics; we optimize prompts, entities, and escalation logic

Questions We Often Get

We set confidence thresholds and fail-safe to a human. Every escalation passes full context so callers never repeat themselves. Your team sees exactly what the caller needs before they even pick up.

Yes—barge-in is enabled so people can jump in mid-sentence. It's a standard practice for natural voice UX, ensuring conversations feel fluid and natural.

For automated marketing calls, UK PECR requires specific consent; we enforce that and TPS/CTPS suppression for live marketing calls. Inbound service calls (like appointment reminders initiated by the customer) aren't classified as 'marketing' but we still log consent preferences.

Yes—via DTMF masking/suppression so PAN data never hits call audio or agent desktops, aligned with PCI SSC guidance for telephone payments. Call recordings are kept out of PCI scope.

Ready to Capture Every Call?